Request
Email, form, message or sensor event creates one work item.
All use cases
Facilities operation
Property & Facilities
Convert requests and alerts into prioritised work with clear ownership and SLA visibility.
Requests from tenants, staff and sensors become prioritised work orders, routed to the right internal technician or vendor, with SLA tracking and a visible history for recurring issues.
Representative operations view
The work, exceptions and controls in one place.
This view is illustrative. Its purpose is to show the information an operations team could see and act on—not to present a named customer deployment.
Facilities operationsOperations view
Managed1,356
Open84
Preventive96%
HVACOn track
Fire safetyDue in 5 days
Water pumpsOverdue
Systems connectedRepresentative data
Managed assets1,356Across 12 locations
Open work orders8424 in progress
Preventive tasks96%On schedule
SLA risks9Owners notified
The operational problem
The friction sits between the tools.
Tenant requests, inspection schedules, vendor updates and asset alerts arrive through different channels. Without a connected operating layer, recurring issues and SLA risks are difficult to see early.
01
Requests arrive through multiple channels
02
Work ownership and vendor status are fragmented
03
Recurring faults lack one asset history
Request to outcome
One connected operating flow.
Safety, compliance and overdue work are automatically surfaced, but consequential escalation remains with the responsible owner.
Classify
Asset, severity, site and likely trade are identified.
Route
Internal staff or approved vendors receive the right task.
Track
SLA, status, cost and recurring failures remain visible.
Escalate
Safety, compliance and overdue work reach a human owner.
Integration map
How the systems work together.
The workflow determines what information moves, which system acts and what result becomes visible.
SourceData or decisionDestinationVisible result
AzureAsset alerts and maintenance signalsFirebaseWork order prioritised
FirebaseWork-order status and assigned vendorMicrosoft TeamsOwner notified
Microsoft 365Inspection schedule and documentsOperations viewCompliance visible
Vendor updateArrival, repair and SLA evidenceAzureAsset history updated
Systems shown in this operation
Azure
Microsoft Teams
SQL & APIs
Microsoft TeamsSQL & APIsVisible outputs
What the operation produces.
- Prioritised work order
- Assigned owner
- SLA status
- Vendor update
- Asset history
Human control
People remain accountable.
Access, approvals, escalation paths and safe-stop behaviour are defined for the workflow before consequential actions can run.
Named ownersExceptions go to a person with responsibility.
Controlled decisionsUncertain or high-impact actions wait for review.
Visible historyActions and outcomes remain traceable.
Have a different bottleneck?
Bring one recurring workflow. We’ll help you see where to begin.
A complimentary 30-minute review is available for a limited period. There is no payment required and no obligation afterward.