Collect
Stripe, CRM and application records are retrieved on schedule.
All use cases
Revenue assurance operation
Subscription & Billing
See who should be billed, who was billed and where payment no longer matches access.
A scheduled reconciliation compares product access, customer records, subscriptions and invoices so teams can see who was billed, who failed to pay and where entitlement no longer matches billing status.
Representative operations view
The work, exceptions and controls in one place.
This view is illustrative. Its purpose is to show the information an operations team could see and act on—not to present a named customer deployment.
Revenue assuranceOperations view
Active1,248
Billed1,188
Failed34
Successful1,188
Failed34
Not due26
Systems connectedRepresentative data
Active subscribers1,2481,222 due this run
Billed successfully1,18897.2% of invoices due
Payment failures342.8% of invoices due
Access mismatches18Separate entitlement check
The operational problem
The friction sits between the tools.
Billing, subscriber identity and product access can drift across separate systems. A successful invoice does not always mean access was provisioned, and an active account does not always mean payment succeeded.
01
Subscriber records do not match cleanly
02
Payment failures sit outside the operating view
03
Entitlement and billing status can diverge
Request to outcome
One connected operating flow.
Safe retries can run automatically, while access changes and uncertain matches remain controlled by a named person.
Match
Customers, subscriptions, invoices and entitlements are reconciled.
Detect
Payment failures, duplicates and access mismatches are flagged.
Resolve
Safe retries run; consequential changes wait for approval.
Report
Revenue at risk and every action appear in one operations view.
Integration map
How the systems work together.
The workflow determines what information moves, which system acts and what result becomes visible.
SourceData or decisionDestinationVisible result
Stripe BillingInvoices, renewals and payment statusSupabase / SQLBilling ledger matched
Product databaseActive user and entitlement recordsSupabase / SQLAccess compared
SalesforceCustomer record and account ownerMicrosoft TeamsException assigned
Recovery workflowFailed payment and retry outcomeRespond.ioFollow-up sent and logged
Systems shown in this operation
SalesforceMicrosoft Teams
SQL & APIs
SalesforceMicrosoft TeamsSQL & APIsVisible outputs
What the operation produces.
- Matched subscriber
- Billing status
- Access check
- Recovery task
- Revenue-at-risk report
Human control
People remain accountable.
Access, approvals, escalation paths and safe-stop behaviour are defined for the workflow before consequential actions can run.
Named ownersExceptions go to a person with responsibility.
Controlled decisionsUncertain or high-impact actions wait for review.
Visible historyActions and outcomes remain traceable.
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